The practical stuff
Good
questions.
01What exactly does Dump Club do?+
We pick up the dog poop in your yard on a recurring schedule and take it with us. That's it. That's the club.
02How does the free first scoop work?+
Your first scheduled cleanup is completely free — no matter how much is already out there. After that free visit is done, your monthly membership begins.
03Do you charge an initial cleanup fee?+
No. No initial cleanup fee, no setup fee, no judgment. The first scoop's on us.
04When do I get charged?+
Not when you sign up. You pay $0.00 today. Your monthly membership starts after your free first scoop is completed, and renews monthly from that date — not on the 1st of every month.
05Why do you need my card if the first scoop is free?+
Your card reserves your spot on a route and lets us start your membership automatically after the free visit. It's stored securely by Stripe — we never see or store your full card number.
06Do I need to be home?+
Nope. As long as we can safely get into the yard, you can be anywhere.
07What happens if my gate is locked?+
We'll let you know we couldn't get in and work with you to fix access. Gate codes and access notes help us avoid this entirely.
08Do you service yards with multiple dogs?+
Absolutely. Pricing covers 1 to 4 dogs, and we build custom plans for bigger packs.
09Do you service apartments?+
We service private yards. If your apartment or townhome has a private yard we can access, reach out — we'll tell you honestly if it's a fit.
10What if I have 5+ dogs?+
Respect. Pick 5+ when you join and we'll build a custom pack plan before enrolling you in anything.
11What areas do you service?+
We're launching in Edmond, Oklahoma. We're expanding throughout the OKC metro neighborhood by neighborhood. Not in Edmond? Join the expansion list.
12What day will you come?+
We group members by neighborhood and assign you a recurring Dump Day. We'll let you know your day before service begins.
13Can I request a specific day?+
You can ask, and we'll try. Routes are built by neighborhood so we stay reliable, so we can't promise every request.
14What happens during bad weather?+
Light rain? We scoop. Storms, ice or unsafe conditions? We'll reschedule and let you know.
15How do I pause service?+
Contact us and we'll pause your membership. Going out of town for a while is a good reason.
16How do I cancel?+
Contact us and we'll cancel your membership. No contracts, no guilt trip.
17What if my card declines?+
We'll let you know and give you a chance to update your card before anything else happens.
18Do you take the waste with you?+
Yes. It leaves with us. You never have to think about it again.
19Will I know when my service is complete?+
Yes — we'll confirm your service details and how we communicate visit completion before your first scoop.
20How do you make sure my gate is closed?+
Before we leave, we check that your gate is closed and latched, where applicable. Every time. Gate checked. Yard cleared. Life continues.
21Will the same person service my yard?+
We aim for consistency on every route, so you'll usually see a familiar face. We can't guarantee the same technician every visit.
22Do you clean up really bad yards?+
That's literally why we exist. Your first scoop is free regardless of reasonable existing buildup.
More yard. Less chore.
You keep the dog.
We'll take the sh!t.
First scoop's on us. No initial cleanup fee. No judgment.
Join the club